Frequently Asked Questions
Find answers to common questions about Heat Logic supplied heat pump systems, including installation requirements, performance expectations, and product compatibility. If you need specific technical guidance, contact our support team.
An air to water heat pump extracts energy from outdoor air and uses it to heat water that circulates through radiators or underfloor heating. It also provides domestic hot water for showers, taps, and household use.
R290 is a natural refrigerant with a very low Global Warming Potential rated at GWP 3. It provides strong performance with reduced environmental impact and is widely considered a future ready heating solution.
Yes. R290 heat pump systems can replace fossil fuel boilers and provide heating and hot water for most New Zealand homes when correctly sized and installed.
Yes. Most homes can be upgraded to heat pump based heating. Some homes may benefit from radiator upgrades or insulation improvements to achieve the best results
Our heat pumps are designed for very quiet operation, and we consistently receive positive feedback regarding low noise levels. As with any mechanical system, careful placement during installation is important, and sound sensitive locations should be avoided to ensure optimal comfort.
R290 performs well at typical operating temperatures and maintains efficiency through intelligent control and thermal storage support.
Use the Request a Quote page and provide project details including home size, number of heating zones, and water heating needs. Our team will guide you through the process.
Yes. Heat Logic systems feature WIFI connectivity that enables remote system access for monitoring, adjustment, and service support by installers or engineers.
Buffer tanks help stabilise flow and temperature for multi zone and variable load systems. They improve performance and reliability and are recommended in most installations.
Systems can be installed using the Hydraulic Tower, Hydraulic Station, or Hydraulic Manager depending on space, performance needs, and integration style.
Yes. Systems can be paired with Flexi Tank, Combi Tank, or other approved cylinders depending on project requirements.
All wiring diagrams and installation manuals are available on the Resources page.
Outdoor units should be installed with appropriate clearances to ensure correct airflow, service access, and safe operation. Careful positioning during installation also helps maintain quiet performance and long-term reliability.
Yes. The systems support both underfloor and radiator based distribution designs.
Technical guidance and support can be requested through the support inquiry form.
If your question is not listed here, our team can provide project specific advice.
If you couldn’t find the answer you need, feel free to contact our team.
Phone: 027 461 6880
Email: sales@heatlogic.co.nz
